Precision.
Systems.
Results.

Designed and implemented a full Salesforce CRM solution for UpForJobs — a Dubai-based talent technology and recruitment platform operating across the MENA region. Delivered end-to-end: requirements gathering, object architecture, automation, and reporting.

• Custom object architecture — Candidates, Job Listings, Employers, Placements — with defined relationships and field-level security
• Candidate pipeline with 6 stages: Applied → Screened → Interviewed → Offer Sent → Placed → Closed
• Flow automation — when a candidate reaches Interviewed stage, assigned recruiter receives a task to follow up within 48 hours
• Employer account management — tracks open roles, active candidates, and placement history per client
• Executive dashboard — open roles by employer, candidates per pipeline stage, placement rate by month, average time-to-hire
• Validation rules — enforces required fields at each pipeline stage to maintain data integrity
• Email alert templates — automated candidate status notifications to employers

• Replaced manual spreadsheet tracking with a structured, automated CRM pipeline
• Gave leadership real-time visibility into recruiter activity and placement performance
• Reduced manual follow-up work through Flow-triggered task automation

A structured period of international development running in parallel with consulting work — focused on Salesforce specialisation, business strategy, and long-term venture building.

• Pursued and passed the Salesforce Certified Administrator exam — May 2026, Credential ID 7787112
• Built four portfolio CRM projects across automotive, logistics, automation, and compliance domains
• Portfolio live at lionelkmunyuki.github.io

• Engaged with business leaders across logistics, real estate, and technology sectors on cross-border strategy and venture design
• Applied wealth management and global entrepreneurship fundamentals to real portfolio frameworks

Served as the vital link between shippers and carriers, ensuring freight moves efficiently, on time, and within budget. Managed the full lifecycle of freight transactions from prospecting to real-time tracking and client relationship management.

• Built and maintained relationships with shippers and carriers nationwide through consistent outreach and service excellence
• Negotiated rates and secured capacity for shipments, maximising profitability while meeting client expectations
• Coordinated freight movements from origin to destination, ensuring on-time pickup and delivery
• Tracked shipments in real time, proactively resolving issues or delays to ensure customer satisfaction
• Prospected new clients through cold calling, referrals, and targeted marketing efforts
• Leveraged CRM and TMS tools to manage daily operations, communication logs, and performance analytics
• Collaborated cross-functionally with carrier sales, finance, and operations teams

• Transported fitness equipment from warehouse to residential homes, gyms, and fitness centres
• Assembled and set up equipment on-site, ensuring proper installation and safety compliance
• Demonstrated equipment operation to customers with clear, professional instructions
• Conducted post-installation inspections and troubleshot issues on-site
• Completed all required documentation — customer sign-offs and service reports
• Maintained safety protocols throughout transportation and installation processes

• Provided rationale Excel files referencing Company 10-Ks, Annual Reports, and credible ESG reporting forums for Mergers, Acquisitions, Spinoffs, and Demergers
• Acquired and applied automation techniques using Microsoft Excel — built indices using pre-built macros and maintained data quality oversight
• Engaged in building and comparison of complex company data files using company methodology
• Performed in-depth analysis of large SQL datasets through observation and querying, utilising ETL processes within the data warehouse

• Identified, analysed, and reported integration-related bugs and enhancements to product engineering and management
• Provided intradepartmental support for new integrations and integration enhancements
• Diagnosed daily integration issues using internal tools and escalated where necessary
• Planned, organised, and documented daily tasks to maintain multiple implementation and support workflows

Contributed to the Y Analytics team primarily through the design and deployment of Tableau dashboards to build efficiencies in key aspects of ESG performance benchmarking, impact reporting, and insight dissemination.

• Designed and deployed Tableau dashboards for ESG performance benchmarking
• Supported impact reporting and data insight dissemination across the analytics team
• Applied statistical analysis and data wrangling techniques across datasets